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Five Techniques to Enhance the Effectiveness of Crisis Negotiations
It is well accepted that rapport building through the application of active listening skills is the foundation of successful crisis negotiations. This resource looks at other areas of human communication, to provide additional techniques that might enhance the persuasive effectiveness of the relationship and active listening skills.
Type: Publication
Publication Date: Q2 2012
Authors: Dr. Michael J. Asken Ph.D.
Topics: Officer Safety, High-Risk Calls
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